Create, distribute and localize surveys at org or store level — then watch every response flow natively into AI text analytics and closed-loop action. One platform. No integration tax.
From a store manager's quick post-purchase survey to a global brand study — without engineering in the loop.
Build centrally or let store managers create event-specific surveys. Approval workflows and governance built in.
Email, SMS, WhatsApp, LINE, web intercept, in-app, QR code and associate-sent links — every touchpoint covered.
Author and manage parallel survey versions per market, with native-speaker review. Locale-correct for every customer.
Describe a goal and get a drafted survey. Conditional logic, skip logic, micro and conversational formats out of the box.
Responses are recorded the moment they're submitted and flow straight into Clootrack AI — no export, no import.
Route flagged responses to ServiceNow and Salesforce Service Cloud — centrally or at the store level — and follow up with the customer.
Build & distribute across any channel, in any language, at store or org level.
Responses + open-text flow natively into 98%-accurate AI text analytics.
Decision Digests, an Experience Score, and closed-loop into ServiceNow & Salesforce.
Survey to insight to action — one stack, one vendor, one accountable team.
Post-purchase, ad-hoc, non-purchaser and digital on-site — collect feedback wherever the moment happens.
Survey and analytics are one native platform — not two licenses bridged by a connector you pay to maintain.
Surveys and analysis in Japanese, Korean and Chinese at 98%, where most platforms fall to ~80%.
Not just store-level creation — store-level closed-loop and clienteling follow-up too.
Hardened on an open-source foundation — full extensibility, no lock-in, faster innovation.
Surveys, text analytics and closed-loop — in one live walkthrough.